Assistant
Chat with XEROF
General guidance on settlement, payouts, custody, pricing and account opening.
Do not share passwords, wallet keys or one-time codes. For account-specific support, contact middleoffice@xerof.com.
Common questions
- What can the XEROF assistant answer?
- Questions about settlement, payouts, custody, pricing and account opening.
- Can it see my account balances?
- No. It answers general questions about the service and does not access client accounts or balances.
- What should I never share in chat?
- Passwords, wallet keys and one-time codes. For account-specific support, contact the middle office directly.
Things you can ask
- Pricing
- How is the fee calculated on a conversion?
- Settlement
- Which rails do you use to send euros?
- Custody
- Is my wallet shared with other clients?
- Payouts
- Can you pay an invoice to my supplier directly?
- Onboarding
- What documents does a company need to apply?
- Assets
- Do you support Solana?
- Timing
- How long does a SWIFT payment take to arrive?
- Regulation
- Who supervises XEROF in Switzerland?